Returns

At Wildborn we strive to provide excellent customer service, including accomodating change of mind returns for online orders. If you wish to return or exchange item/s, we will happily assist by providing you with a credit voucher, exchange or refund on full priced items that meet our return conditions listed below.

Returns Policy

Please ensure your return meets the following conditions before sending back your item/s. Please contact us if you have any queries.

  • Wilborn items that wish to be returned must be sent back within 30 days of purchase date.
  • Goods must be in their original condition with all labels and tags attached, including original packaging.
  • Items but be unworn, unwashed, with no marks
  • Items must be free of perfumes or smells
  • No refunds on sale items, an exchange or credit voucher will be provided.

How to return an item?

If you need to return an item, please follow the procedure below:-

  1. Contact customer service on hello@wildborn.com.au and we will email a copy of the returns form to you.
  2. Place the item into a mailing satchel or box together with the completed customer returns form. The item must be packaged in a way so as to protect the item from transit damage.
  3. Post the packaged item to our warehouse - address is on the returns form.

The return shipping cost will not be covered by us, unless the item is faulty. However, we do thoroughly check each product before it leaves the warehouse.

Exchange Policy

If the requested exchange items are unavailable, or further payment is required, we will contact you with further information. To avoid disappointment, we recommend placing another order online and requesting a refund or store credit for the returned goods via the returns portal.

If you have requested an exchange for a sale item and the item is unavailable, we will provide a store credit. We do not offer refunds on sale items.

Once your return or exchange has been delivered to us, please allow 10-15 business days for your return or exchange to be processed. We will notifiy you as soon as this has been completed.

Damaged or Faulty Goods

Wildborn, subject to proof of purchase, is happy to provide an exchange, credit voucher or refund on any product purchased directly from us exhibiting a genuine manufacturing fault, being unfit for the product intended purpose, significantly different from what was shown to you or in breach of manufacturer’s warranties or consumers guarantees.

If you believe you have received a faulty item, please contact us. We will arrange for this to be returned to us for assessment, and if deemed to be a fault in the manufacture of the garment we will offer you a replacement, credit or full refund.

If the item is assessed and is not deemed to be a fault in the manufacture of the garment, we will return the item/s to you.